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What role does enterprise social network play? A study on enterprise social network use, knowledge acquisition and innovation performance

What role does enterprise social network play? A study on enterprise social network use,... In order to explore the role of enterprise social network (ESN), this study examines how the different dimensions of ESN use – within teams and across teams – facilitate knowledge acquisition in organizations and how knowledge acquisition, in turn, impacts exploitative and exploratory innovation performance.Design/methodology/approachThis study applied the survey approach to collect a valid sample of 150 Chinese companies that had innovation activities and were using ESN. The partial least squares (PLS) technique was used for data analysis to test the research model and hypotheses.FindingsESN use within teams has a positive impact on knowledge depth and knowledge breadth, and ESN use across teams has a positive impact on knowledge depth. Knowledge depth and knowledge breadth are both beneficial for innovation performance. The two types of ESN use have different impacts on knowledge depth and knowledge breadth; moreover, knowledge depth and knowledge breadth have different impacts on innovation performance. Specifically, the impacts of ESN use within teams and across teams on exploitative innovation performance are mediated by knowledge depth; the impact of ESN use within teams on exploratory innovation performance is mediated by knowledge breadth.Originality/valueThis paper can enhance the understanding of the importance of ESN use and ESN's role in facilitating knowledge acquisition and innovation performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Enterprise Information Management Emerald Publishing

What role does enterprise social network play? A study on enterprise social network use, knowledge acquisition and innovation performance

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References (65)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1741-0398
DOI
10.1108/jeim-04-2021-0168
Publisher site
See Article on Publisher Site

Abstract

In order to explore the role of enterprise social network (ESN), this study examines how the different dimensions of ESN use – within teams and across teams – facilitate knowledge acquisition in organizations and how knowledge acquisition, in turn, impacts exploitative and exploratory innovation performance.Design/methodology/approachThis study applied the survey approach to collect a valid sample of 150 Chinese companies that had innovation activities and were using ESN. The partial least squares (PLS) technique was used for data analysis to test the research model and hypotheses.FindingsESN use within teams has a positive impact on knowledge depth and knowledge breadth, and ESN use across teams has a positive impact on knowledge depth. Knowledge depth and knowledge breadth are both beneficial for innovation performance. The two types of ESN use have different impacts on knowledge depth and knowledge breadth; moreover, knowledge depth and knowledge breadth have different impacts on innovation performance. Specifically, the impacts of ESN use within teams and across teams on exploitative innovation performance are mediated by knowledge depth; the impact of ESN use within teams on exploratory innovation performance is mediated by knowledge breadth.Originality/valueThis paper can enhance the understanding of the importance of ESN use and ESN's role in facilitating knowledge acquisition and innovation performance.

Journal

Journal of Enterprise Information ManagementEmerald Publishing

Published: Jan 27, 2023

Keywords: Enterprise social network; Knowledge depth; Knowledge breadth; Innovation performance

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