Purpose – This paper aims to provide theoretical and empirical insight into the relationship between emotions and knowledge sharing. Design/methodology/approach – Hypotheses concerning the influence of pride and empathy on knowledge sharing attitudes and intentions are developed, based on prior research. The hypotheses were tested by means of a survey within the Dutch branch of a global IT organization, in which respondents ( n =252) were asked to evaluate one of four different scenarios, invoking either pride or empathy. Respondents were asked their attitude and intention towards knowledge sharing in the situation sketched in the scenario. Findings – Pride and empathy were found to affect eagerness and willingness to share knowledge. Furthermore, these emotions also influenced knowledge sharing intentions, partly mediated by eagerness and willingness. Both eagerness and willingness mediate the relationship between pride and knowledge sharing intention, whereas only willingness turned out to mediate the relationship between empathy and knowledge sharing. Research limitations/implications – An important limitation is that the scenarios which were used were hypothetical. A suggestion for further research is to conduct a lab experiment (for instance, using a role play situation) in which emotions are manipulated in an interactive setting. Originality/value – Emotions have not been related to knowledge sharing in a systematic way before. By connecting these two areas of research, this study provides new interdisciplinary insights.
Journal of Knowledge Management – Emerald Publishing
Published: Feb 17, 2012
Keywords: Knowledge sharing; Emotions; Attitudes; Intentions; Knowledge management
It’s your single place to instantly
discover and read the research
that matters to you.
Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.
All for just $49/month
Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly
Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.
Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.
Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.
All the latest content is available, no embargo periods.
“Hi guys, I cannot tell you how much I love this resource. Incredible. I really believe you've hit the nail on the head with this site in regards to solving the research-purchase issue.”Daniel C.
“Whoa! It’s like Spotify but for academic articles.”@Phil_Robichaud
“I must say, @deepdyve is a fabulous solution to the independent researcher's problem of #access to #information.”@deepthiw
“My last article couldn't be possible without the platform @deepdyve that makes journal papers cheaper.”@JoseServera