What one feels and what one knows: the influence of emotions on attitudes and intentions towards knowledge sharing

What one feels and what one knows: the influence of emotions on attitudes and intentions towards... Purpose – This paper aims to provide theoretical and empirical insight into the relationship between emotions and knowledge sharing. Design/methodology/approach – Hypotheses concerning the influence of pride and empathy on knowledge sharing attitudes and intentions are developed, based on prior research. The hypotheses were tested by means of a survey within the Dutch branch of a global IT organization, in which respondents ( n =252) were asked to evaluate one of four different scenarios, invoking either pride or empathy. Respondents were asked their attitude and intention towards knowledge sharing in the situation sketched in the scenario. Findings – Pride and empathy were found to affect eagerness and willingness to share knowledge. Furthermore, these emotions also influenced knowledge sharing intentions, partly mediated by eagerness and willingness. Both eagerness and willingness mediate the relationship between pride and knowledge sharing intention, whereas only willingness turned out to mediate the relationship between empathy and knowledge sharing. Research limitations/implications – An important limitation is that the scenarios which were used were hypothetical. A suggestion for further research is to conduct a lab experiment (for instance, using a role play situation) in which emotions are manipulated in an interactive setting. Originality/value – Emotions have not been related to knowledge sharing in a systematic way before. By connecting these two areas of research, this study provides new interdisciplinary insights. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Knowledge Management Emerald Publishing

What one feels and what one knows: the influence of emotions on attitudes and intentions towards knowledge sharing

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Abstract

Purpose – This paper aims to provide theoretical and empirical insight into the relationship between emotions and knowledge sharing. Design/methodology/approach – Hypotheses concerning the influence of pride and empathy on knowledge sharing attitudes and intentions are developed, based on prior research. The hypotheses were tested by means of a survey within the Dutch branch of a global IT organization, in which respondents ( n =252) were asked to evaluate one of four different scenarios, invoking either pride or empathy. Respondents were asked their attitude and intention towards knowledge sharing in the situation sketched in the scenario. Findings – Pride and empathy were found to affect eagerness and willingness to share knowledge. Furthermore, these emotions also influenced knowledge sharing intentions, partly mediated by eagerness and willingness. Both eagerness and willingness mediate the relationship between pride and knowledge sharing intention, whereas only willingness turned out to mediate the relationship between empathy and knowledge sharing. Research limitations/implications – An important limitation is that the scenarios which were used were hypothetical. A suggestion for further research is to conduct a lab experiment (for instance, using a role play situation) in which emotions are manipulated in an interactive setting. Originality/value – Emotions have not been related to knowledge sharing in a systematic way before. By connecting these two areas of research, this study provides new interdisciplinary insights.

Journal

Journal of Knowledge ManagementEmerald Publishing

Published: Feb 17, 2012

Keywords: Knowledge sharing; Emotions; Attitudes; Intentions; Knowledge management

References

  • Knowledge transfer between groups via personnel rotation: effects of social identity and knowledge quality
    Kane, A.A.; Argote, L.; Levine, J.M.
  • The self in self‐conscious emotions
    Lewis, M.
  • Empathy, emotional expressiveness, and prosocial behavior
    Roberts, W.; Strayer, J.
  • Managing knowledge sharing: emergent and engineering approaches
    Van den Hooff, B.; Huysman, M.
  • Felt emotions, and verbally communicated emotions: the case of pride
    Zammuner, V.C.

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