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What Makes for an Effective Hotel Manager

What Makes for an Effective Hotel Manager The nature of the hospitality industry makes particular demandsupon its managers. Studies of personality characteristics provide littlehelp in their education and development. It is more constructive toplace emphasis on the balance of general attributes required of thesuccessful manager. People are both a major resource and part of thefinished product that the customer is paying for. This emphasises theimportance of the social and human skills as a central focus ofeducation and development of hotel managers. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0959-6119
DOI
10.1108/09596119110003960
Publisher site
See Article on Publisher Site

Abstract

The nature of the hospitality industry makes particular demandsupon its managers. Studies of personality characteristics provide littlehelp in their education and development. It is more constructive toplace emphasis on the balance of general attributes required of thesuccessful manager. People are both a major resource and part of thefinished product that the customer is paying for. This emphasises theimportance of the social and human skills as a central focus ofeducation and development of hotel managers.

Journal

International Journal of Contemporary Hospitality ManagementEmerald Publishing

Published: Jan 1, 1991

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