The nature of the hospitality industry makes particular demandsupon its managers. Studies of personality characteristics provide littlehelp in their education and development. It is more constructive toplace emphasis on the balance of general attributes required of thesuccessful manager. People are both a major resource and part of thefinished product that the customer is paying for. This emphasises theimportance of the social and human skills as a central focus ofeducation and development of hotel managers.
International Journal of Contemporary Hospitality Management – Emerald Publishing
Published: Jan 1, 1991