Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You and Your Team.

Learn More →

Welfare service system productivity: the concept and its application

Welfare service system productivity: the concept and its application Purpose – The purpose of this paper is to examine productivity at the level of a welfare service system. This approach aims at optimizing the performance of the whole system and to avoid sub‐optimizing the production of individual services or organizations. The paper also aims to develop a definition for the concept of welfare service system productivity and demonstrate its applicability. Design/methodology/approach – First, a literature‐based definition of welfare service system productivity is produced. This definition is applied empirically in a case service system. Empirical data were collected by interviewing a total of 17 managers either in the Social Service Department (City of Helsinki, Finland) or in external service provider organizations. Findings – The findings show that the system‐level productivity concept is a challenging phenomenon in practice. The practitioners representing different parts of the system could not easily see things the same way. This study also shows that the concept can be applied as an analytical tool. The key benefit of lifting the level of analysis from organizational to system level is that new kinds of challenges and areas for improvement are revealed. Practical implications – Despite the conceptual nature of the paper, the purpose is to comprise a managerially relevant approach that helps to increase understanding about the issues affecting system‐level productivity and to identify the potential for productivity improvements in a welfare service system (e.g. by locating productivity barriers). Originality/value – The existing literature on public sector productivity is mainly concentrated on individual organizations whereas system‐level approach is given little attention. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Productivity and Performance Management Emerald Publishing

Welfare service system productivity: the concept and its application

Loading next page...
 
/lp/emerald-publishing/welfare-service-system-productivity-the-concept-and-its-application-vb10A0t3Og
Publisher
Emerald Publishing
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
1741-0401
DOI
10.1108/17410401211194644
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to examine productivity at the level of a welfare service system. This approach aims at optimizing the performance of the whole system and to avoid sub‐optimizing the production of individual services or organizations. The paper also aims to develop a definition for the concept of welfare service system productivity and demonstrate its applicability. Design/methodology/approach – First, a literature‐based definition of welfare service system productivity is produced. This definition is applied empirically in a case service system. Empirical data were collected by interviewing a total of 17 managers either in the Social Service Department (City of Helsinki, Finland) or in external service provider organizations. Findings – The findings show that the system‐level productivity concept is a challenging phenomenon in practice. The practitioners representing different parts of the system could not easily see things the same way. This study also shows that the concept can be applied as an analytical tool. The key benefit of lifting the level of analysis from organizational to system level is that new kinds of challenges and areas for improvement are revealed. Practical implications – Despite the conceptual nature of the paper, the purpose is to comprise a managerially relevant approach that helps to increase understanding about the issues affecting system‐level productivity and to identify the potential for productivity improvements in a welfare service system (e.g. by locating productivity barriers). Originality/value – The existing literature on public sector productivity is mainly concentrated on individual organizations whereas system‐level approach is given little attention.

Journal

International Journal of Productivity and Performance ManagementEmerald Publishing

Published: Jan 13, 2012

Keywords: Service system productivity; Welfare services; Productivity management; Productivity capacity; Public services

References