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Wall to wall commitment

Wall to wall commitment Examines the commitment of Milliken Contract Carpets in the United Kingdom to improve the quality of product and service as perceived by the customer. Describes the background to the adoption of TQM by the parent company, which has defined its approach as pursuit of excellence, and which constantly strives to improve quality by benchmarking competitors and by Training managers. Reports on its uses of process improvement teams, customer action teams and supplier action teams which work together to improve quality throughout the organization. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Wall to wall commitment

Williams, Melanie
The TQM Magazine , Volume 4 (5) – May 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789210034626
Publisher site
See Article on Publisher Site

Abstract

Examines the commitment of Milliken Contract Carpets in the United Kingdom to improve the quality of product and service as perceived by the customer. Describes the background to the adoption of TQM by the parent company, which has defined its approach as pursuit of excellence, and which constantly strives to improve quality by benchmarking competitors and by Training managers. Reports on its uses of process improvement teams, customer action teams and supplier action teams which work together to improve quality throughout the organization.

Journal

The TQM Magazine – Emerald Publishing

Published: May 1, 1992

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