Today it is more important than ever to get a payofffrom management training and development in terms of improvedorganisational performance. An initiative in W.H. Smith is describedwhich focuses on helping managers improve performance and learn in sodoing. The key issues facing organisations today, the need for a culturethat releases enterprise and initiative, and the key part that a moresupportive and empowering leadership has to play, are discussed. It isshown how the authors developed a programme to address these issues,help managers change their leadership behaviour and start to change theculture of their organisations. A programme is discussed whichrecognises that each manager is different and learns more if he or sheis in charge of deciding and meeting his or her needs. How it worked inpractice what they learned the effect it is having and how it isevolving are examined.
Industrial and Commercial Training – Emerald Publishing
Published: Jun 1, 1991
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