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Voluntary sector outsourcing A reflection on employment‐related rationales, developments and outcomes

Voluntary sector outsourcing A reflection on employment‐related rationales, developments and... Purpose – This paper aims to provide a reflection on the other contributions to this special issue of IJPSM on the “employment implications of the outsourcing of public services to voluntary, not‐for‐profit organisations” in the light of more widely available discourses and evidence. Design/methodological approach – The paper, in line with the purpose, draws on relevant secondary sources, including those forming part of this special issue. Findings – The provided analysis centrally concludes that, against the backcloth of growing competitive pressures and public expenditure cuts, there is a real threat of a general downward trend in the employment conditions of voluntary sector staff engaged in the delivery of outsourced public services that has the potential to adversely affect service quality. Research limitations/implications – There is a need for much more extensive research on how market‐based outsourcing is impacting on the work experiences of voluntary sector staff outside the area of social care and the implications that it has for the quality of service provision. Practical implications – The analysis draws attention to the need to consider further regulatory action to protect the terms and conditions of voluntary sector staff engaged in the delivery of outsourced public services. Originality/value – The paper serves to highlight that, rather than improving the value for money of social care services, outsourcing has the potential to do the opposite by adversely impacting on the employment conditions of staff and hence the quality of services provided. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Public Sector Management Emerald Publishing

Voluntary sector outsourcing A reflection on employment‐related rationales, developments and outcomes

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0951-3558
DOI
10.1108/09513551111172503
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to provide a reflection on the other contributions to this special issue of IJPSM on the “employment implications of the outsourcing of public services to voluntary, not‐for‐profit organisations” in the light of more widely available discourses and evidence. Design/methodological approach – The paper, in line with the purpose, draws on relevant secondary sources, including those forming part of this special issue. Findings – The provided analysis centrally concludes that, against the backcloth of growing competitive pressures and public expenditure cuts, there is a real threat of a general downward trend in the employment conditions of voluntary sector staff engaged in the delivery of outsourced public services that has the potential to adversely affect service quality. Research limitations/implications – There is a need for much more extensive research on how market‐based outsourcing is impacting on the work experiences of voluntary sector staff outside the area of social care and the implications that it has for the quality of service provision. Practical implications – The analysis draws attention to the need to consider further regulatory action to protect the terms and conditions of voluntary sector staff engaged in the delivery of outsourced public services. Originality/value – The paper serves to highlight that, rather than improving the value for money of social care services, outsourcing has the potential to do the opposite by adversely impacting on the employment conditions of staff and hence the quality of services provided.

Journal

International Journal of Public Sector ManagementEmerald Publishing

Published: Oct 4, 2011

Keywords: Social care; Outsourcing; Service quality; Employment conditions; Gender equality

References