Argues that while many professional companies use post‐project reviews, internal audits or oral post mortems to learn from their own experiences, the problem with all these techniques is that the data and circumstances in which decisions are made are always collected and referred to retrospectively, which makes them susceptible to the characteristic partial and selective memory recall by managers who, after the event, are rarely neutral or objective. Explains how companies can overcome the uncertain nature of accurate memory recall and the defensive reasoning process ‐ and help their managers to use the benefits of hindsight more effectively.
Managerial Auditing Journal – Emerald Publishing
Published: Jun 1, 1996
Keywords: Behavioural modification; Experiential learning; Learning organizations; Post‐experience learning; Research
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