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Viewpoint Training a waste of effort

Viewpoint Training a waste of effort Raises questions about the effectiveness of education and training for service quality. Suggests that the effectiveness of training can be enhanced by using facilitators to help transfer new skills into the workplace. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Viewpoint Training a waste of effort

Managing Service Quality , Volume 2 (4): 3 – Apr 1, 1992

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029308
Publisher site
See Article on Publisher Site

Abstract

Raises questions about the effectiveness of education and training for service quality. Suggests that the effectiveness of training can be enhanced by using facilitators to help transfer new skills into the workplace.

Journal

Managing Service QualityEmerald Publishing

Published: Apr 1, 1992

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