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- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 0960-4529
- DOI
- 10.1108/09604529210029182
- Publisher site
- See Article on Publisher Site
Abstract
Reviews a study carried out over several months on the performance of change agents and change attempts when introducing TQM.
Journal
Managing Service Quality – Emerald Publishing
Published: Mar 1, 1992