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Viewpoint Ringing the changes

Viewpoint Ringing the changes Discusses the philosophy of Total Quality Management, which embraces the requirements of the customer and personal business goals in a way that is complementary, costeffective and open to constant improvement through realizing employees potential. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Viewpoint Ringing the changes

Sear, AD.
Managing Service Quality , Volume 2 (2): 3 – Feb 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029065
Publisher site
See Article on Publisher Site

Abstract

Discusses the philosophy of Total Quality Management, which embraces the requirements of the customer and personal business goals in a way that is complementary, costeffective and open to constant improvement through realizing employees potential.

Journal

Managing Service Quality – Emerald Publishing

Published: Feb 1, 1992

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