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Viewpoint Is middle management a quality anachronism

Viewpoint Is middle management a quality anachronism Discusses the role of middle management in the implementation of TQM, exploring the possibilities for both harm and good that they represent. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Viewpoint Is middle management a quality anachronism

Clutterbuck, David; Wynne, Bernard
Managing Service Quality , Volume 2 (3): 3 – Mar 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029191
Publisher site
See Article on Publisher Site

Abstract

Discusses the role of middle management in the implementation of TQM, exploring the possibilities for both harm and good that they represent.

Journal

Managing Service Quality – Emerald Publishing

Published: Mar 1, 1992

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