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Viewpoint Great opportunities for improvement

Viewpoint Great opportunities for improvement Describes the way in which a service provider can identify opportunities for improvement, and target such opportunities within a framework of improvement action. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Viewpoint Great opportunities for improvement

Managing Service Quality , Volume 2 (2): 4 – Feb 1, 1992

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029074
Publisher site
See Article on Publisher Site

Abstract

Describes the way in which a service provider can identify opportunities for improvement, and target such opportunities within a framework of improvement action.

Journal

Managing Service QualityEmerald Publishing

Published: Feb 1, 1992

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