Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Value discrepancies, work experiences, satisfactions and performance in a professional services firm

Value discrepancies, work experiences, satisfactions and performance in a professional services firm Correlates discrepancies between the importance attached to particular cultural values and their presence within a large professional services firm. Considers three types of correlates: personal demographics, work setting factors and affective responses to work. Data were collected from 1,608 women and men using anonymously completed questionnaires. Cultural values were rated at significantly higher levels of importance than they existed in the firm in all but one case. There was no correlation between their perceived importance and actual existence. Women and men reporting greater value discrepancies described the work setting in more negative ways and reported both less satisfaction with the firm and lower quality service and products provided by the firm. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Value discrepancies, work experiences, satisfactions and performance in a professional services firm

Training for Quality , Volume 3 (3): 7 – Sep 1, 1995

Loading next page...
 
/lp/emerald-publishing/value-discrepancies-work-experiences-satisfactions-and-performance-in-nZGEcRmb0i
Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/09684879510093362
Publisher site
See Article on Publisher Site

Abstract

Correlates discrepancies between the importance attached to particular cultural values and their presence within a large professional services firm. Considers three types of correlates: personal demographics, work setting factors and affective responses to work. Data were collected from 1,608 women and men using anonymously completed questionnaires. Cultural values were rated at significantly higher levels of importance than they existed in the firm in all but one case. There was no correlation between their perceived importance and actual existence. Women and men reporting greater value discrepancies described the work setting in more negative ways and reported both less satisfaction with the firm and lower quality service and products provided by the firm.

Journal

Training for QualityEmerald Publishing

Published: Sep 1, 1995

Keywords: Corporate culture; Employee attitudes; Individual behaviour; Values

References