Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Value co-creation and data-driven orientation: reflections on restaurant management practices during COVID-19 in Italy

Value co-creation and data-driven orientation: reflections on restaurant management practices... Covid-19 pandemic impacted the tourism industry worldwide. Especially in catering, where restaurateurs have had to reinvent their business models, information and communication technologies (ICTs) play a fundamental role in supporting these changes, transforming barriers into opportunities. The purpose of this study is to investigate how restaurateurs’ perception of ICTs has changed before and during Covid-19 and to detect whether ICTs can be considered a tool to foster antifragility, resilience and value co-creation as ideal outcomes.Design/methodology/approachThis study presents a longitudinal study on the use of ICT platforms by Italian restaurant managers. The case study analyzed is TheFork. Data collection took place in two different rounds: before Covid-19 (year 2017) and during Covid-19 (year 2020).FindingsThe findings of this study reveal how new rules imposed by the Government changed restaurant managers’ attitudes towards technology. In 2017, restaurateurs showed reticence towards technology, not used in a strategic way; today, everyone uses ICT to improve business.Originality/valueThe study shows that ICT platforms enable antifragility, resilience and value co-creation, creating a service ecosystem supporting restaurant management. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

Value co-creation and data-driven orientation: reflections on restaurant management practices during COVID-19 in Italy

Download PDF
13 pages

Loading next page...
 
/lp/emerald-publishing/value-co-creation-and-data-driven-orientation-reflections-on-8LSjNVKMH0
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1750-6166
eISSN
1750-6166
DOI
10.1108/tg-07-2021-0119
Publisher site
See Article on Publisher Site

Abstract

Covid-19 pandemic impacted the tourism industry worldwide. Especially in catering, where restaurateurs have had to reinvent their business models, information and communication technologies (ICTs) play a fundamental role in supporting these changes, transforming barriers into opportunities. The purpose of this study is to investigate how restaurateurs’ perception of ICTs has changed before and during Covid-19 and to detect whether ICTs can be considered a tool to foster antifragility, resilience and value co-creation as ideal outcomes.Design/methodology/approachThis study presents a longitudinal study on the use of ICT platforms by Italian restaurant managers. The case study analyzed is TheFork. Data collection took place in two different rounds: before Covid-19 (year 2017) and during Covid-19 (year 2020).FindingsThe findings of this study reveal how new rules imposed by the Government changed restaurant managers’ attitudes towards technology. In 2017, restaurateurs showed reticence towards technology, not used in a strategic way; today, everyone uses ICT to improve business.Originality/valueThe study shows that ICT platforms enable antifragility, resilience and value co-creation, creating a service ecosystem supporting restaurant management.

Journal

Transforming Government: People, Process and Policy – Emerald Publishing

Published: Apr 6, 2022

Keywords: Value co-creation; Service ecosystem; Restaurant management; Covid-19; Co-learning; Data-driven decision-making

References

  • Viable service systems and decision making in service management
    Badinelli, R.; Barile, S.; Ng, I.; Polese, F.; Saviano, M.; Di Nauta, P.
  • The viable systems approach and its contribution to the analysis of sustainable business behaviors
    Barile, S.; Saviano, M.; Iandolo, M.; Calabrese, M.
  • Resilience: the concept, a literature review and future directions
    Bhamra, R.; Dani, S.; Burnard, K.
  • Technology innovation, user generated content e customer satisfaction: quali opportunità di value co-creation
    Botti, A.; Grimaldi, M.; Monda, A.; Vesci, M.
  • Sustainable value co-creation and digital health: the case of Trentino eHealth ecosystem
    Botti, A.; Monda, A.
  • ICT platforms and the restaurant business in times of Covid-19: the case of Italy
    Botti, A.; Monda, A.
  • Beyond virtuality: from engagement platforms to engagement ecosystems
    Breidbach, F.; Brodie, C.R.; Hollebeek, L.
  • Collaborative networks: a mechanism for enterprise agility and resilience
    Camarinha-Matos, L.M.; Mertins, K.; Bénaben, F.; Poler, R.; Bourrières, J.P.
  • A research manifesto for services science
    Chesbrough, H.; Spohrer, J.
  • Resilience and complexity: conjoining the discourses of two contested concepts
    Dahlberg, R.
  • Toward a phenomenology of domestic, family violence
    Denzin, N.K.
  • Preparing for the future: development of an ‘antifragile’ methodology that complements scenario planning by omitting causation
    Derbyshire, J.; Wright, G.
  • Manifesto del rinascimento digitale, netcomm e IAB italia
  • Building theories from case study research
    Eisenhardt, K.M.
  • Co-creation practices: their role in shaping a health care ecosystem
    Frow, P.; McColl-Kennedy, J.R.; Payne, A.
  • Is bitcoin rooted in confidence? – Unraveling the determinants of globalized digital currencies
    Gaies, B.; Nakhli, M.S.; Sahut, J.M.; Guesmi, K.
  • Investigating pull-entrepreneurship: the effects of exogenous factors on opportunity perceptions in OECD countries
    Gaies, B.; Maalaoui, A.; Botti, A.; Monda, A.
  • An open government maturity model for social media-based public engagement
    Lee, G.; Kwak, Y.H.
  • Antifragile communications
    Lichtman, M.; Vondal, M.T.; Clancy, T.C.; Reed, J.H.
  • Big data: the management revolution
    McAfee, A.; Brynjolfsson, E.; Davenport, T.H.; Patil, D.J.; Barton, D.
  • Fundamentals of service science
    Maglio, P.P.; Spohrer, J.
  • Technology in value co-creation experiences: how ICTs shape customer activities before, during and after delivery in smart tourism systems
    Polese, F.; Troisi, O.; Carrubbo, L.; Grimaldi, M.; Monda, A.; Cantino, V.; Culasso Racca, G.
  • Social innovation in smart tourism ecosystems: how technology and institutions shape sustainable value co-creation
    Polese, F.; Botti, A.; Grimaldi, M.; Monda, A.; Vesci, M.
  • A big data-oriented approach to decision-making: a systematic literature review
    Polese, F.; Troisi, O.; Grimaldi, M.; Romeo, E.
  • Smart city as a service system: a framework to improve smart service management
    Polese, F.; Botti, A.; Monda, A.; Grimaldi, M.
  • Co-opting customer competence
    Prahalad, C.K.; Ramaswamy, V.
  • Approaches for resilience and antifragility in collaborative business ecosystems
    Ramezani, J.; Camarinha-Matos, L.M.
  • Service science and SD logic
    Spohrer, J.; Anderson, L.; Pass, N.; Ager, T.
  • Introduction to the smart service systems: analytics, cognition, and innovation minitrack
    Spohrer, J.C.; Demirkan, H.
  • Actor engagement as a microfoundation for value co-creation
    Storbacka, K.; Brodie, R.J.; Böhmann, T.; Maglio, P.P.; Nenonen, S.
  • Mangiare fuori nel 2019: lo studio di TheFork e Doxa rivela i 7 trend più hot del 2019
  • Managing smart service ecosystems through technology: how ICTs enable value co-creation
    Troisi, O.; Grimaldi, M.; Monda, A.
  • The different shades of innovation emergence in smart service systems: the case of Italian cluster for aerospace technology
    Troisi, O.; Visvizi, A.; Grimaldi, M.
  • Covid-19 sentiments in smart cities: the role of technology anxiety before and during the pandemic
    Troisi, O.; Fenza, G.; Grimaldi, M.; Loia, F.
  • Evolving to a new dominant logic for marketing
    Vargo, S.L.; Lusch, R.F.
  • Institutions and axioms: an extension and update of service-dominant logic
    Vargo, S.L.; Lusch, R.F.
  • Technology-enhanced learning and the pursuit of sustainability
    Visvizi, A.; Daniela, L.
  • Exploring TripAdvisor
    Yoo, K.H.; Sigala, M.; Gretzel, U.; Egger, R.; Gula, I.; Walcher, D.