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Value chain analysis of information services for visually impaired people: a case study of contemporary technological solutions

Value chain analysis of information services for visually impaired people: a case study of... People with visual impairment comprise the second high disability population in Hong Kong, but only two existing information centers provide information services for visually impaired people, which is inadequate. Therefore, this study aims to provide a more in-depth understanding of the information services for visually impaired people in Hong Kong.Design/methodology/approachPeople with visual impairment comprise the second high disability population in Hong Kong, but only two existing information centers provide information services for visually impaired people, which is inadequate. Therefore, this study aims to provide a more in-depth understanding of the information services for visually impaired people in Hong Kong.FindingsIAC's main problems include limited collection, inconsistent multiple digital platforms for user access, limited service hours and limited promotion. Some technological suggestions were proposed, which include: expanding its electronic and special collections, establishing a one-stop digital platform, AI-based chatbot for automated caring chats and reference services, and extending its social network marketing.Originality/valueScant studies focus on the information services and management of special libraries for visually impaired people, especially in East Asia. On the other hand, there are limited case studies analyzing libraries with value-chain analysis. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Library Hi Tech Emerald Publishing

Value chain analysis of information services for visually impaired people: a case study of contemporary technological solutions

Cheung, Tak Yee; Ye, Zengyu; Chiu, Dickson K.W.
Library Hi Tech , Volume 39 (2): 18 – Jun 21, 2021
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18 pages

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0737-8831
DOI
10.1108/lht-08-2020-0185
Publisher site
See Article on Publisher Site

Abstract

People with visual impairment comprise the second high disability population in Hong Kong, but only two existing information centers provide information services for visually impaired people, which is inadequate. Therefore, this study aims to provide a more in-depth understanding of the information services for visually impaired people in Hong Kong.Design/methodology/approachPeople with visual impairment comprise the second high disability population in Hong Kong, but only two existing information centers provide information services for visually impaired people, which is inadequate. Therefore, this study aims to provide a more in-depth understanding of the information services for visually impaired people in Hong Kong.FindingsIAC's main problems include limited collection, inconsistent multiple digital platforms for user access, limited service hours and limited promotion. Some technological suggestions were proposed, which include: expanding its electronic and special collections, establishing a one-stop digital platform, AI-based chatbot for automated caring chats and reference services, and extending its social network marketing.Originality/valueScant studies focus on the information services and management of special libraries for visually impaired people, especially in East Asia. On the other hand, there are limited case studies analyzing libraries with value-chain analysis.

Journal

Library Hi Tech – Emerald Publishing

Published: Jun 21, 2021

Keywords: Value chain analysis; Case study; Visually impaired; Library management; Inclusion

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