Utilising multi‐aspectual understanding as a framework for ERP success evaluation A case study

Utilising multi‐aspectual understanding as a framework for ERP success evaluation A case study Purpose – The purpose of this paper is to apply a philosophical framework in order to come to a life‐world oriented understanding of an enterprise resource planning (ERP) system for evaluating system success. To do so, according to Dooyeweerd's theory of aspects, a multi‐aspectual understanding is derived based on end‐user's everyday experience of the system. Design/methodology/approach – Through a qualitative case study, data are gathered based on 17 semi‐structured interviews. The company within which this study was conducted is an Iranian manufacturer which fully implemented a SAP R/3 system about four years ago. In order to analyze text data, an interpretive text analysis is conducted. Findings – According to the results, among all 15 aspects and from end users’ point of view, the qualifying aspects are analytical, pistic, economic and formative, which means that the other aspects are ignored or repressed throughout the organization. All these qualifying aspects include both positive and negative norms but for three of them (analytical, economic and formative) the positive norms are dominant. Regarding the pistic aspect, even though it includes strong positive norms, they are not dominant compared to negative norms. Synthesizing results show that according to “Meeting objectives”, “User satisfaction” and “Emancipation” as general norms, ERP success, in order to be completely realized, requires each general norm to be considered as a multi‐aspectual criterion. Practical implications – First, the management team has to concentrate not only on economic and formative objectives but also on the other aspectual objectives which are more qualitative and intangible. Each aspectual objective requires its own specific methods and data to be measured, therefore the management team must provide supportive conditions so that multiple measurement systems are allowed to be implemented. Second, through new long‐term plans, budgets and training courses, already ignored aspects such as psychic, lingual, social, aesthetic, juridical and ethical must be more focused in order to bring to them more visibility and recognition throughout the organization. Third, In order to increase the positive norms for all aspects, holding periodical workshops and training courses is helpful. In addition, implementing reward systems can be a complementary action in order to improve positive norms. Originality/value – The paper shows that evaluating ERP success according to end users’ point of view brings more visibility to some issues which are usually ignored or missed by quantitative or uni‐aspectual approaches. Furthermore, utilizing Dooyeweerd's framework as a life‐oriented philosophy for evaluating ERP success is a novel work, which may lead to a kind of development and enrichment in the ERP success literature. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Enterprise Information Management Emerald Publishing

Utilising multi‐aspectual understanding as a framework for ERP success evaluation A case study

Loading next page...
 
/lp/emerald-publishing/utilising-multi-aspectual-understanding-as-a-framework-for-erp-success-QZYSLIL2vo
Publisher
Emerald Publishing
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
1741-0398
DOI
10.1108/17410391211265151
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to apply a philosophical framework in order to come to a life‐world oriented understanding of an enterprise resource planning (ERP) system for evaluating system success. To do so, according to Dooyeweerd's theory of aspects, a multi‐aspectual understanding is derived based on end‐user's everyday experience of the system. Design/methodology/approach – Through a qualitative case study, data are gathered based on 17 semi‐structured interviews. The company within which this study was conducted is an Iranian manufacturer which fully implemented a SAP R/3 system about four years ago. In order to analyze text data, an interpretive text analysis is conducted. Findings – According to the results, among all 15 aspects and from end users’ point of view, the qualifying aspects are analytical, pistic, economic and formative, which means that the other aspects are ignored or repressed throughout the organization. All these qualifying aspects include both positive and negative norms but for three of them (analytical, economic and formative) the positive norms are dominant. Regarding the pistic aspect, even though it includes strong positive norms, they are not dominant compared to negative norms. Synthesizing results show that according to “Meeting objectives”, “User satisfaction” and “Emancipation” as general norms, ERP success, in order to be completely realized, requires each general norm to be considered as a multi‐aspectual criterion. Practical implications – First, the management team has to concentrate not only on economic and formative objectives but also on the other aspectual objectives which are more qualitative and intangible. Each aspectual objective requires its own specific methods and data to be measured, therefore the management team must provide supportive conditions so that multiple measurement systems are allowed to be implemented. Second, through new long‐term plans, budgets and training courses, already ignored aspects such as psychic, lingual, social, aesthetic, juridical and ethical must be more focused in order to bring to them more visibility and recognition throughout the organization. Third, In order to increase the positive norms for all aspects, holding periodical workshops and training courses is helpful. In addition, implementing reward systems can be a complementary action in order to improve positive norms. Originality/value – The paper shows that evaluating ERP success according to end users’ point of view brings more visibility to some issues which are usually ignored or missed by quantitative or uni‐aspectual approaches. Furthermore, utilizing Dooyeweerd's framework as a life‐oriented philosophy for evaluating ERP success is a novel work, which may lead to a kind of development and enrichment in the ERP success literature.

Journal

Journal of Enterprise Information ManagementEmerald Publishing

Published: Sep 21, 2012

Keywords: Iran; Manufacturing industries; Organizations; Resource management; User satisfaction; Enterprise resource planning; Life‐world philosophy; Dooyeweerd; Multi‐aspectual understanding; Qualifying aspects; General norms; Emancipation

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month