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Using screen capture to study user research behavior

Using screen capture to study user research behavior Purpose – The purpose of this paper is to report on how researchers at Penn State University used video screen capture technology to learn more about student usage of the library's databases. Design/methodology/approach – The process of identifying and implementing a novel way to capture and analyze the human‐computer interaction is outlined and discussed. Findings – Because of the drawbacks associated with both formal, direct physical observation of research participants and videotaping participants, video screen capture technology is chosen as a better way to track human‐computer interaction. Practical implications – Video screen capture technology is an inexpensive, user‐friendly way to enhance electronic resource usability studies in any library. Research files can be easily exported into coding software for data analysis. Originality/value – The paper examines a new, non‐invasive way to capture student research behavior. It shows how any library could use this same technology to conduct research on how their resources are being used by their user population. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Library Hi Tech Emerald Publishing

Using screen capture to study user research behavior

Bonnie Imler; Michelle Eichelberger
Library Hi Tech , Volume 29 (3): 9 – Sep 6, 2011
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References (8)

Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0737-8831
DOI
10.1108/07378831111174413
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to report on how researchers at Penn State University used video screen capture technology to learn more about student usage of the library's databases. Design/methodology/approach – The process of identifying and implementing a novel way to capture and analyze the human‐computer interaction is outlined and discussed. Findings – Because of the drawbacks associated with both formal, direct physical observation of research participants and videotaping participants, video screen capture technology is chosen as a better way to track human‐computer interaction. Practical implications – Video screen capture technology is an inexpensive, user‐friendly way to enhance electronic resource usability studies in any library. Research files can be easily exported into coding software for data analysis. Originality/value – The paper examines a new, non‐invasive way to capture student research behavior. It shows how any library could use this same technology to conduct research on how their resources are being used by their user population.

Journal

Library Hi Tech – Emerald Publishing

Published: Sep 6, 2011

Keywords: Video screen capture; Usability study; University libraries; Video; User studies; Behaviour; Students; Library users

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