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Using Neural Network Analysis to Evaluate Buyer‐Seller Relationships

Using Neural Network Analysis to Evaluate Buyer‐Seller Relationships Conceptual arguments favouring a relational rather than a transactional approach to the study of buyer‐seller relationships are now well understood. However, attempts to quantify the factors contributing towards relationship quality have been held back by the complexity of the underlying factors and their interrelatedness. Traditional regression techniques are not effective in analysing data with high levels of multi‐collinearity and missing information, typical in many studies of buyer behaviour. Makes use of a relatively new technique – neural network analysis – to try to quantify the factors contributing to buyer‐seller relationship quality. The technique uses a statistically‐based learning procedure modelled on the workings of the human brain which quantifies the relationship between input and output variables through an intermediate “hidden” variable level analogous to the brain. For this study, a neural network was developed with two outcome components of relationship quality (relationship satisfaction and trust), and five input antecedents (the salesperson′s sales orientation, customer orientation, expertise, ethics and the relationship′s duration). In a comparison of multiple regression and neural network techniques, the latter was found to give statistically more significant outcomes. New applications within marketing for neural network analysis are being found. Contributes towards the development of the technique and suggests a number of further possible applications. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png European Journal of Marketing Emerald Publishing

Using Neural Network Analysis to Evaluate Buyer‐Seller Relationships

Barry Wray; Adrian Palmer; David Bejou
European Journal of Marketing , Volume 28 (10): 17 – Oct 1, 1994
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Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0309-0566
DOI
10.1108/03090569410075777
Publisher site
See Article on Publisher Site

Abstract

Conceptual arguments favouring a relational rather than a transactional approach to the study of buyer‐seller relationships are now well understood. However, attempts to quantify the factors contributing towards relationship quality have been held back by the complexity of the underlying factors and their interrelatedness. Traditional regression techniques are not effective in analysing data with high levels of multi‐collinearity and missing information, typical in many studies of buyer behaviour. Makes use of a relatively new technique – neural network analysis – to try to quantify the factors contributing to buyer‐seller relationship quality. The technique uses a statistically‐based learning procedure modelled on the workings of the human brain which quantifies the relationship between input and output variables through an intermediate “hidden” variable level analogous to the brain. For this study, a neural network was developed with two outcome components of relationship quality (relationship satisfaction and trust), and five input antecedents (the salesperson′s sales orientation, customer orientation, expertise, ethics and the relationship′s duration). In a comparison of multiple regression and neural network techniques, the latter was found to give statistically more significant outcomes. New applications within marketing for neural network analysis are being found. Contributes towards the development of the technique and suggests a number of further possible applications.

Journal

European Journal of Marketing – Emerald Publishing

Published: Oct 1, 1994

Keywords: Consumers; Financial services; Neural networks; Relationship marketing

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