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This paper reports the results of a research project undertaken in 2002, examining the degree to which organisations use information to create business value in a sample of law firms in the City of London. A range of small, medium and large firms were surveyed and managers with strategic responsibility for information flow were interviewed. Results indicate that information is perceived as a valuable asset by law firms, although few could offer hard evidence to support such assertions.
Performance Measurement and Metrics – Emerald Publishing
Published: Apr 1, 2004
Keywords: Knowledge management; Legal profession; Special libraries; United Kingdom
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