Using benefits management to link knowledge management to business objectives

Using benefits management to link knowledge management to business objectives Purpose – Identifying and tracking how knowledge management (KM) impacts on organizational performance represents a gap in the research. Therefore, the purpose of this paper is to analyze the applicability of adopting a benefits management (BM) approach in order to identify KM benefits and elicit their contribution to the achievement of business objectives. Design/methodology/approach – A case study was carried out in a systems and information technology firm in Portugal. The data were collected using interviews and documental analysis. The data were subjected to content analysis. Findings – BM can strengthen KM, not only by identifying the benefits, but also by aiding the process of organizational change required to achieve those benefits, considering the investment objectives, the necessary transformations and the allocation of responsibilities, among other aspects. Research limitations/implications – This research was based on a single case study. The findings cannot be generalized. Practical implications – Because it can be used to identify the role of KM in the achievement of the business objectives, the BM approach may be of use to managers who need to identify and explain the benefits of KM. Originality/value – The originality of this research is that it uses the benefits management approach to link knowledge management to business objectives. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png VINE Emerald Publishing

Using benefits management to link knowledge management to business objectives

VINE, Volume 43 (1): 17 – Feb 8, 2013

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Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
0305-5728
DOI
10.1108/03055721311302124
Publisher site
See Article on Publisher Site

Abstract

Purpose – Identifying and tracking how knowledge management (KM) impacts on organizational performance represents a gap in the research. Therefore, the purpose of this paper is to analyze the applicability of adopting a benefits management (BM) approach in order to identify KM benefits and elicit their contribution to the achievement of business objectives. Design/methodology/approach – A case study was carried out in a systems and information technology firm in Portugal. The data were collected using interviews and documental analysis. The data were subjected to content analysis. Findings – BM can strengthen KM, not only by identifying the benefits, but also by aiding the process of organizational change required to achieve those benefits, considering the investment objectives, the necessary transformations and the allocation of responsibilities, among other aspects. Research limitations/implications – This research was based on a single case study. The findings cannot be generalized. Practical implications – Because it can be used to identify the role of KM in the achievement of the business objectives, the BM approach may be of use to managers who need to identify and explain the benefits of KM. Originality/value – The originality of this research is that it uses the benefits management approach to link knowledge management to business objectives.

Journal

VINEEmerald Publishing

Published: Feb 8, 2013

Keywords: Benefits management; Knowledge management; Objectives (management); Benefits; Portugal; Case study

References

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