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Users' views in theory and in practice

Users' views in theory and in practice This article describes two approaches to obtaining the views of users of health services the selfcompletion questionnaire and the focus group. The theoretical framework of each method will be given along with implications for their use in clinical audit. Practical examples of both are provided, in relation to the work of a district general hospital. The advantages and disadvantages of questionnaires and focus groups are set out as well as some suggested steps for the successful application of the two methods. In conclusion, it is argued that when used together, focus groups and questionnaires complement one another and allow users' views to be heard within the audit process. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Clinical Effectiveness Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1361-5874
DOI
10.1108/eb020860
Publisher site
See Article on Publisher Site

Abstract

This article describes two approaches to obtaining the views of users of health services the selfcompletion questionnaire and the focus group. The theoretical framework of each method will be given along with implications for their use in clinical audit. Practical examples of both are provided, in relation to the work of a district general hospital. The advantages and disadvantages of questionnaires and focus groups are set out as well as some suggested steps for the successful application of the two methods. In conclusion, it is argued that when used together, focus groups and questionnaires complement one another and allow users' views to be heard within the audit process.

Journal

Journal of Clinical EffectivenessEmerald Publishing

Published: Feb 1, 1997

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