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User participation: what can be learned from the information systems domain?

User participation: what can be learned from the information systems domain? Many records professionals are involved in the design and development of recordkeeping systems. To design recordkeeping systems that meet user needs, their perspectives have to be included in the design process. The purpose of this paper is to explore what can be learned from the domain of information systems (IS) regarding user participation in design, and then to reflect on what related to the recordkeeping dimension should be further considered.Design/methodology/approachThe study is based on a review of literature in the IS development field about user participation.FindingsAnalysing how users participate in IS development reveals several aspects of interest for records professionals. There are different approaches to, purposes of and driving values in user participation, which should be transparent. For user participation to be successful, an infrastructure has to be in place. The idea of user participation may be a way to include the secondary values of records in the near term, but it may also challenge traditional roles. New issues, such as the archivist’s role as a trusted third party, should be analysed further.Originality/valueThis study uses knowledge from the information system field to acquire new knowledge about user participation in design, and relate it to the recordkeeping domain. This study addresses issues surrounding user participation, which has been indicated as an area in need of further development in archives and information science. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Records Management Journal Emerald Publishing

User participation: what can be learned from the information systems domain?

Engvall, Tove
Records Management Journal , Volume 29 (3): 13 – Oct 23, 2019
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References (65)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0956-5698
DOI
10.1108/rmj-04-2018-0008
Publisher site
See Article on Publisher Site

Abstract

Many records professionals are involved in the design and development of recordkeeping systems. To design recordkeeping systems that meet user needs, their perspectives have to be included in the design process. The purpose of this paper is to explore what can be learned from the domain of information systems (IS) regarding user participation in design, and then to reflect on what related to the recordkeeping dimension should be further considered.Design/methodology/approachThe study is based on a review of literature in the IS development field about user participation.FindingsAnalysing how users participate in IS development reveals several aspects of interest for records professionals. There are different approaches to, purposes of and driving values in user participation, which should be transparent. For user participation to be successful, an infrastructure has to be in place. The idea of user participation may be a way to include the secondary values of records in the near term, but it may also challenge traditional roles. New issues, such as the archivist’s role as a trusted third party, should be analysed further.Originality/valueThis study uses knowledge from the information system field to acquire new knowledge about user participation in design, and relate it to the recordkeeping domain. This study addresses issues surrounding user participation, which has been indicated as an area in need of further development in archives and information science.

Journal

Records Management Journal – Emerald Publishing

Published: Oct 23, 2019

Keywords: Participation; Power; User; Records professionals; Information system design

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