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User exclusion and fragmented requirements capture in publicly‐funded IS projects

User exclusion and fragmented requirements capture in publicly‐funded IS projects Purpose – The purpose of this paper is to investigate the causes of and problems resulting from the exclusion of end‐users from the requirements capture phases of information systems (IS) development. Design/methodology/approach – This research conducts an extensive literature review to allow for the creation of a taxonomy of project failure. This taxonomy is then used as the basis for the thematic analysis of a case study into the failure of a large‐scale governmental IS project, utilising, interview, observation and document capture as its primary sources of data. Findings – The paper illustrates the critical nature of end‐user consultation in the development of IS, defining six key areas of concern when examining the issue of end‐user exclusion. Originality/value – This paper provides a taxonomy to allow for the identification and mitigation of user exclusion at an early stage in IS development. In addition to this, the case study provides a unique insight into an active project, where most previous studies have been conducted post failure and into the unique political and organisational challenges presented by such an organisation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

User exclusion and fragmented requirements capture in publicly‐funded IS projects

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Publisher
Emerald Publishing
Copyright
Copyright © 2009 Emerald Group Publishing Limited. All rights reserved.
ISSN
1750-6166
DOI
10.1108/17506160910940722
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to investigate the causes of and problems resulting from the exclusion of end‐users from the requirements capture phases of information systems (IS) development. Design/methodology/approach – This research conducts an extensive literature review to allow for the creation of a taxonomy of project failure. This taxonomy is then used as the basis for the thematic analysis of a case study into the failure of a large‐scale governmental IS project, utilising, interview, observation and document capture as its primary sources of data. Findings – The paper illustrates the critical nature of end‐user consultation in the development of IS, defining six key areas of concern when examining the issue of end‐user exclusion. Originality/value – This paper provides a taxonomy to allow for the identification and mitigation of user exclusion at an early stage in IS development. In addition to this, the case study provides a unique insight into an active project, where most previous studies have been conducted post failure and into the unique political and organisational challenges presented by such an organisation.

Journal

Transforming Government: People, Process and PolicyEmerald Publishing

Published: Mar 20, 2009

Keywords: Information systems; User interfaces; Project evaluation; Police; United Kingdom

References