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User Evaluation of Expert Systems

User Evaluation of Expert Systems Puts forward a framework for carrying out user evaluations ofexpert systems, which is based on user evaluations carried out in alarge British company over a period of three years. The aim of thisframework is to ensure that the aims of the expert system designers andthe users of the system are congruent. This in turn will make it morelikely that the expert system will be a success. The framework coversaspects such as user type, updating knowledge, training, the value ofthe system and the humancomputer interface. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial Management & Data Systems Emerald Publishing

User Evaluation of Expert Systems

Industrial Management & Data Systems , Volume 92 (6): 7 – Jun 1, 1992

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0263-5577
DOI
10.1108/02635579210015392
Publisher site
See Article on Publisher Site

Abstract

Puts forward a framework for carrying out user evaluations ofexpert systems, which is based on user evaluations carried out in alarge British company over a period of three years. The aim of thisframework is to ensure that the aims of the expert system designers andthe users of the system are congruent. This in turn will make it morelikely that the expert system will be a success. The framework coversaspects such as user type, updating knowledge, training, the value ofthe system and the humancomputer interface.

Journal

Industrial Management & Data SystemsEmerald Publishing

Published: Jun 1, 1992

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