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Understanding user experience in bring your own device spaces in the library

Understanding user experience in bring your own device spaces in the library PurposeThe purpose of this paper is to triangulate qualitative and quantitative data with existing data to inform on the function and user experience of a newly created the “News Library,” and, further, to inform on the viability of “bring your own device spaces” (BYOD) in meeting the computing needs of Penn State University Park students through a multi-dimensional study.Design/methodology/approachThis study leverages several methodologies for data collection, including observation, survey, flip chart prompts, interviews and focus groups.FindingsFindings suggest that the News Library accommodates users’ social needs. However, it does not accommodate their communal needs well. The majority of students at the Penn State University Park campus, own laptops and bring them to the library when they intend to study. Personal device usage is preferable to library-provided computers per a familiarity with their personal device, access to personal files and independence of workspace.Research limitations/implicationsAs this is a case study, the findings are not generalizable. This study was conducted in one library, on one campus at a 24-campus institution with over 30 libraries.Originality/valueThe mixed-methods study provides multiple views into user behaviors and expectations. The authors propose guidelines for informing the design of BYOD spaces. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Performance Measurement and Metrics Emerald Publishing

Understanding user experience in bring your own device spaces in the library

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1467-8047
DOI
10.1108/PMM-07-2019-0027
Publisher site
See Article on Publisher Site

Abstract

PurposeThe purpose of this paper is to triangulate qualitative and quantitative data with existing data to inform on the function and user experience of a newly created the “News Library,” and, further, to inform on the viability of “bring your own device spaces” (BYOD) in meeting the computing needs of Penn State University Park students through a multi-dimensional study.Design/methodology/approachThis study leverages several methodologies for data collection, including observation, survey, flip chart prompts, interviews and focus groups.FindingsFindings suggest that the News Library accommodates users’ social needs. However, it does not accommodate their communal needs well. The majority of students at the Penn State University Park campus, own laptops and bring them to the library when they intend to study. Personal device usage is preferable to library-provided computers per a familiarity with their personal device, access to personal files and independence of workspace.Research limitations/implicationsAs this is a case study, the findings are not generalizable. This study was conducted in one library, on one campus at a 24-campus institution with over 30 libraries.Originality/valueThe mixed-methods study provides multiple views into user behaviors and expectations. The authors propose guidelines for informing the design of BYOD spaces.

Journal

Performance Measurement and Metrics – Emerald Publishing

Published: Nov 11, 2019

References

  • Use of library space and the library as place
  • Bring your own device (BYOD) in higher education: opportunities and challenges
  • The library is for studying: student preferences for study space
  • Student use of the information commons: an exploration through mixed methods
  • Changes in academic library space: a case study at the University of New South Wales