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Aims to highlight the use of Perceived Risk Theory in understandingand influencing consumers behaviour. Recent evidence from numerous foodscares and product recalls have demonstrated the power of perceived riskon consumption patterns. Argues that perceived risk is so important toconsumers thinking that all managers should at least be aware of itsexistence. Describes how uncertainty and risk affect the consumerdecisionmaking process and gives some indications as to how the theorymight be used by organizations better to manage their communicationsmix.
Management Decision – Emerald Publishing
Published: Mar 1, 1992
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