Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Uncertainty profiles in engineering-service development: exploring supplier co-creation

Uncertainty profiles in engineering-service development: exploring supplier co-creation Engineering service (ES) development, particularly with supplier co-creation, is nontrivial, and the literature has acknowledged the high relevance of uncertainty in this context. This study aims to investigate the relationship between different supplier co-creation modes (operationally independent [OI] and operationally dependent [OD]) and uncertainty criticality arising during ES development.Design/methodology/approachThis study develops a conceptual framework of five uncertainty types by synthesizing the relevant literature from service management and new product development. This framework guided the empirical work of two in-depth case studies, describing uncertainty criticality in OI and OD supplier co-creation.FindingsThe findings show that environmental and organizational uncertainty were generally of high criticality for ES development independently of the supplier co-creation mode. Moreover, uncertainty criticality varied between the two cases, with higher criticality of technical and relational uncertainty as well as less resource uncertainty experienced by the focal organization in the OD case. This suggests that supplier co-creation constitutes an uncertainty reallocation.Research limitations/implicationsFurther research is needed to test the generalizability of the qualitative results through quantitative studies.Originality/valueThis research contributes to the service management literature by showing the varying uncertainty profiles manufacturing organizations face when engaging in different supplier co-creation modes. Furthermore, this research provides novel insights on ES development to the broader discussion on ES management. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Service Management Emerald Publishing

Uncertainty profiles in engineering-service development: exploring supplier co-creation

Download PDF
31 pages

Loading next page...
 
/lp/emerald-publishing/uncertainty-profiles-in-engineering-service-development-exploring-q6V0FeImxH
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1757-5818
DOI
10.1108/josm-08-2019-0270
Publisher site
See Article on Publisher Site

Abstract

Engineering service (ES) development, particularly with supplier co-creation, is nontrivial, and the literature has acknowledged the high relevance of uncertainty in this context. This study aims to investigate the relationship between different supplier co-creation modes (operationally independent [OI] and operationally dependent [OD]) and uncertainty criticality arising during ES development.Design/methodology/approachThis study develops a conceptual framework of five uncertainty types by synthesizing the relevant literature from service management and new product development. This framework guided the empirical work of two in-depth case studies, describing uncertainty criticality in OI and OD supplier co-creation.FindingsThe findings show that environmental and organizational uncertainty were generally of high criticality for ES development independently of the supplier co-creation mode. Moreover, uncertainty criticality varied between the two cases, with higher criticality of technical and relational uncertainty as well as less resource uncertainty experienced by the focal organization in the OD case. This suggests that supplier co-creation constitutes an uncertainty reallocation.Research limitations/implicationsFurther research is needed to test the generalizability of the qualitative results through quantitative studies.Originality/valueThis research contributes to the service management literature by showing the varying uncertainty profiles manufacturing organizations face when engaging in different supplier co-creation modes. Furthermore, this research provides novel insights on ES development to the broader discussion on ES management.

Journal

Journal of Service Management – Emerald Publishing

Published: Apr 27, 2021

Keywords: Servitization; Uncertainty management; Engineering service; Engineering service development; Co-creation

References

  • Knowledge sharing dynamics in service suppliers' involvement for servitization of manufacturing companies
    Ayala, N.F.; Paslauski, C.A.; Ghezzi, A.; Frank, A.G.
  • The impacts of speed-to-market on new product success: the moderating effects of uncertainty
    Chen, J.; Reilly, R.R.; Lynn, G.S.
  • What makes a manufacturing firm effective for service innovation? The role of intangible capital under strategic and environmental conditions
    Cheng, C.C.J.; Krumwiede, D.
  • Mitigating uncertainty for industrial service operations: a multi case study
    Durugbo, C.; Erkoyuncu, J.A.
  • Building theories from case study research
    Eisenhardt, K.M.
  • Theory building from cases: opportunities and challenges
    Eisenhardt, K.M.; Graebner, M.E.
  • Understanding service uncertainties in industrial product-service system cost estimation
    Erkoyuncu, J.A.; Roy, R.; Shehab, E.; Cheruvu, K.
  • Identifying uncertainties for industrial service delivery: a systems approach
    Erkoyuncu, J.A.; Durugbo, C.; Roy, R.
  • An innovative uncertainty management framework to support contracting for product-service availability
    Erkoyuncu, J.A.; Roy, R.; Shehab, E.; Kutsch, E.
  • Exploitation or exploration in service business development?
    Fischer, T.; Gebauer, H.; Gregory, M.; Ren, G.; Fleisch, E.
  • Five misunderstandings about case-study research
    Flyvbjerg, B.
  • Breaking the trade-off between efficiency and service
    Frei, F.X.
  • Theory of value co-creation: a systematic literature review
    Galvagno, M.; Dalli, D.
  • Competing in business-to-business sectors through pay-per-use services
    Gebauer, H.; Haldimann, M.; Saul, C.J.
  • What passes a rigorous case study?
    Gibbert, M.; Ruigrok, W.; Wicki, B.
  • Adopting a service logic in manufacturing: conceptual foundation and metrics for mutual value creation
    Grönroos, C.; Helle, P.
  • Co-creating customer-focused solutions within business networks: a service perspective
    Hakanen, T.; Jaakkola, E.
  • Consumer cocreation in new product development
    Hoyer, W.D.; Chandy, R.; Dorotic, M.; Krafft, M.; Singh, S.S.
  • Supplier involvement in new product development and innovation: taking stock and looking to the future
    Johnsen, T.E.
  • Servitization: disentangling the impact of service business model innovation on manufacturing firm performance
    Kastalli, I.V.; Van Looy, B.
  • Development of industrial service offerings: a process framework
    Kindström, D.; Kowalkowski, C.
  • Employee motivation in product-service-system providers
    Kreye, M.E.
  • Can you put too much on your plate? Uncertainty exposure in servitized triads
    Kreye, M.E.
  • Relational uncertainty in service dyads
    Kreye, M.E.
  • Approaches of displaying information to assist decisions under uncertainty
    Kreye, M.E.; Goh, Y.M.; Newnes, L.B.; Goodwin, P.
  • Key strategies for the successful involvement of customers in the co-creation of new technology-based services
    Kristensson, P.; Matthing, J.; Johansson, N.
  • Moving forward and making an impact in service research: from research priorities to research methodologies
    Lariviere, B.; Kandampully, J.
  • Using value chains to enhance innovation
    Lee, H.L.; Schmidt, G.
  • How different is professional service operations management?
    Lewis, M.A.; Brown, A.D.
  • New service teams as information-processing systems
    Lievens, A.; Moenaert, R.K.
  • Service manoeuvres to overcome challenges of servitisation in a value network
    Lofberg, N.; Witell, L.; Gustafsson, A.
  • Uncertainty in collaborative NPD: effects on the selection of technology and supplier
    Melander, L.; Tell, F.
  • Shaping service ecosystems: exploring the dark side of agency
    Mele, C.; Nenonen, S.; Pels, J.; Storbacka, K.; Nariswari, A.; Kaartemo, V.
  • Uncovering the structures and maturity of the new service development research field through a bibliometric study (1984-2014)
    Mendes, G.H.S.; Oliveira, M.G.; Gomide, E.H.; Nantes, J.F.D.
  • Transitioning from a goods-dominant to a service-dominant logic: visualising the value proposition of Rolls-Royce
    Ng, I.; Parry, G.; Smith, L.; Maull, R.; Briscoe, G.
  • The risks of providing services
    Nordin, F.; Kindström, D.; Kowalkowski, C.; Rehme, J.
  • Eight challenges of servitisation for the configuration, measurement and management of organisations
    Nudurupati, S.S.; Lascelles, D.; Wright, G.; Yip, N.
  • Co-creating services – conceptual clarification, forms and outcomes
    Oertzen, A.S.; Odekerken-Schröder, G.; Brax, S.A.; Mager, B.
  • A comprehensive model of uncertainty associated with radical innovation
    O'Connor, G.C.; Rice, M.P.
  • Understanding value co-creation in complex services with many actors
    Pinho, N.; Beirão, G.; Patrício, L.; Fisk, R.P.
  • Co-creation experiences: the next practice in value creation
    Prahalad, C.K.; Ramaswamy, V.
  • An exploratory study of the effects of supplier relationships on new product development outcomes
    Primo, M.A.M.; Amundson, S.D.
  • 'Five Co-s' in innovating: a practice-based view
    Russo-Spena, T.; Mele, C.
  • Investigating the linkages between service types and supplier relationships in servitized environments
    Saccani, N.; Visintin, F.; Rapaccini, M.
  • Dimensions of uncertainty and their moderating effect on new product development project performance
    Sicotte, H.; Bourgault, M.
  • Servitization and operations management: a service dominant-logic approach
    Smith, L.; Maull, R.; Ng, I.C.L.
  • Successful execution of product development projects : balancing firmness and flexibility in the innovation process
    Tatikonda, M.V.; Rosenthal, S.R.
  • Service-dominant logic: continuing the evolution
    Vargo, S.L.; Lusch, R.F.
  • Designing, writing-up and reviewing case study research: an equifinality perspective
    Verleye, K.
  • Global engineering services: shedding light on network capabilities
    Zhang, Y.; Gregory, M.; Neely, A.