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Trust in the leader alleviates the negative effect of leader anger expressions on leader effectiveness

Trust in the leader alleviates the negative effect of leader anger expressions on leader... Leaders often provide negative feedback to underperforming followers with the intention of helping improve their performance. However, the anger expression that is often involved in the delivery of the feedback may cause followers to infer negative intentions and, thus, harm the effectiveness of the leader. The purpose of this paper is to examine, from a relational perspective, the condition under which the negative effect of leader anger expressions on leader effectiveness can be alleviated.Design/methodology/approachData were collected from 355 participants in total through two main studies and two validation studies.FindingsThe author found that leader anger expression in negative feedback delivery had detrimental effects on leader effectiveness through follower-inferred negative intentions. More importantly, the detrimental effects of leader anger expressions on leader effectiveness were alleviated when followers had high levels of trust in their leaders.Originality/valueIntegrating leader emotion and trust literatures, the present research is the first to examine from a relational perspective (i.e. follower trust) the boundary condition under which leader anger expressions influence leader effectiveness. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Personnel Review Emerald Publishing

Trust in the leader alleviates the negative effect of leader anger expressions on leader effectiveness

Personnel Review , Volume 48 (5): 15 – Jul 22, 2019

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0048-3486
DOI
10.1108/pr-09-2018-0353
Publisher site
See Article on Publisher Site

Abstract

Leaders often provide negative feedback to underperforming followers with the intention of helping improve their performance. However, the anger expression that is often involved in the delivery of the feedback may cause followers to infer negative intentions and, thus, harm the effectiveness of the leader. The purpose of this paper is to examine, from a relational perspective, the condition under which the negative effect of leader anger expressions on leader effectiveness can be alleviated.Design/methodology/approachData were collected from 355 participants in total through two main studies and two validation studies.FindingsThe author found that leader anger expression in negative feedback delivery had detrimental effects on leader effectiveness through follower-inferred negative intentions. More importantly, the detrimental effects of leader anger expressions on leader effectiveness were alleviated when followers had high levels of trust in their leaders.Originality/valueIntegrating leader emotion and trust literatures, the present research is the first to examine from a relational perspective (i.e. follower trust) the boundary condition under which leader anger expressions influence leader effectiveness.

Journal

Personnel ReviewEmerald Publishing

Published: Jul 22, 2019

Keywords: Trust; Leader effectiveness; Anger; Inferred negative intention

References