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N. Pors, P. Dixon, H. Robson (2004)
The employment of quality measures in libraries: cultural differences, institutional imperatives and managerial profilesPerformance Measurement and Metrics, 5
R. Inglehart, W. Baker (2000)
Modernization, Cultural Change, and the Persistence of Traditional ValuesAmerican Sociological Review, 65
C. Rosa (2005)
College students' perceptions of libraries and information resources : a report to the OCLC membership
G. Hofstede, G. Hofstede, M. Minkov (1991)
Cultures and Organizations: Software of the Mind
Lars Torpe (2007)
Gert Tinggaard Svendsen & Gunnar Lind Haase Svendsen, Social Kapital. En introduktion. København: Hans Reitzels Forlag, 2006., 39
Gert Svendsen, Gunnar Svendsen (2006)
Social kapital: En Introduktion
W. Lonner, J. Berry, G. Hofstede (1980)
Culture′s Consequences: International Differences in Work-Related Values
Purpose – The purpose of the paper is to discuss the relationship between the concepts of social capital and organisational effectiveness in a library setting. Design/methodology/approach – The concepts are discussed in relation to two studies of information behaviour. One of the studies is a local public library study and the second is a nationwide survey into high school students' information behaviour. Findings – The data indicate a discrepancy between the development of (especially) public library services and the perceptions of a library in the mind of both users and non‐users. Research limitations/implications – It has only been possible to raise a few questions on the basis of the two surveys. However, these questions relate to the theoretical concepts introduced in the beginning of this paper. Originality/value – The paper highlights discrepancies that need to be remedied if the trust that is so important for public institutions is to continue to be at a high level.
Performance Measurement and Metrics – Emerald Publishing
Published: Mar 21, 2008
Keywords: User studies; Trust; Perception; Behaviour
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