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Trends in quality management research in higher education institutions

Trends in quality management research in higher education institutions Purpose– The purpose of this paper is to determine the state of research in quality management (QM) in higher education institutions based on a review of the academic literature. The aim is to provide universities with the best evidence for informing their focus and models for quality improvement. Despite quality’s role growing in importance as universities strive to compete in an increasingly underfunded market for students and research funds the review shows that current research is limited in volume and scope. Design/methodology/approach– To ensure the widest coverage in our systematic literature review we use three databases: ScienceDirect, ABI/Inform, and Emerald. Findings– The findings show that the three most common topics are QM implementation issues, QM models, techniques and tools, and QM dimensions. The key QM enabling dimensions found are: people management, process management and information and analysis, while the results dimension is predominantly focused on an understanding of stakeholders’ requirements and feedback on their perceptions of performance. The authors find in this literature that students are discussed as both end customers as graduates and participants in the learning process who have views on their experience. Also provided is an analysis that shows popular journal outlets, research methodologies used and country focus. The paper concludes with recommendations for the development of QM for universities, and a future research agenda. Originality/value– This paper is the first literature of research in QM in Higher education institutions following the model used in previous literature reviews on QM and operations management. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Service Theory and Practice Emerald Publishing

Trends in quality management research in higher education institutions

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
2055-6225
DOI
10.1108/JSTP-10-2014-0230
Publisher site
See Article on Publisher Site

Abstract

Purpose– The purpose of this paper is to determine the state of research in quality management (QM) in higher education institutions based on a review of the academic literature. The aim is to provide universities with the best evidence for informing their focus and models for quality improvement. Despite quality’s role growing in importance as universities strive to compete in an increasingly underfunded market for students and research funds the review shows that current research is limited in volume and scope. Design/methodology/approach– To ensure the widest coverage in our systematic literature review we use three databases: ScienceDirect, ABI/Inform, and Emerald. Findings– The findings show that the three most common topics are QM implementation issues, QM models, techniques and tools, and QM dimensions. The key QM enabling dimensions found are: people management, process management and information and analysis, while the results dimension is predominantly focused on an understanding of stakeholders’ requirements and feedback on their perceptions of performance. The authors find in this literature that students are discussed as both end customers as graduates and participants in the learning process who have views on their experience. Also provided is an analysis that shows popular journal outlets, research methodologies used and country focus. The paper concludes with recommendations for the development of QM for universities, and a future research agenda. Originality/value– This paper is the first literature of research in QM in Higher education institutions following the model used in previous literature reviews on QM and operations management.

Journal

Journal of Service Theory and PracticeEmerald Publishing

Published: May 9, 2016

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