Transforming HR for strategic impact at AstraZeneca How centralized HR support improved internal customer service

Transforming HR for strategic impact at AstraZeneca How centralized HR support improved internal... AstraZeneca needed to refresh its internal customer relations processes from its outdated paperbased communication model. Using a centralized delivery model, the company increased its efficiency, improved internal customer service and ultimately, cut costs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategic HR Review Emerald Publishing

Transforming HR for strategic impact at AstraZeneca How centralized HR support improved internal customer service

Strategic HR Review, Volume 5 (2): 4 – Jan 1, 2006

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1475-4398
DOI
10.1108/14754390680000861
Publisher site
See Article on Publisher Site

Abstract

AstraZeneca needed to refresh its internal customer relations processes from its outdated paperbased communication model. Using a centralized delivery model, the company increased its efficiency, improved internal customer service and ultimately, cut costs.

Journal

Strategic HR ReviewEmerald Publishing

Published: Jan 1, 2006

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