Purpose – The purpose of this paper is to present a comprehensive training program for volunteers for the elderly in Israel, which has been operated under the National Insurance Institute of the State of Israel. Design/methodology/approach – The paper considers the need and values of training elderly volunteers to support the elderly in the community. The methodology of training is presented, starting with the first program of a new volunteer and continue with an advanced consultant course. The methodology of maintaining and continuous improvement of the training programs are also discussed. Findings – Each year, about 500 volunteers participate in a 64 hours (four weekly hours for 16 weeks) new volunteer course, and about 50 volunteers participate in the consultant course. In addition, all active volunteers (about 4,000) participate in regular training groups, every alternate week for two hours. Originality/value – The paper introduces a unique training methodology and training programs for elderly volunteers to support the elderly in the community. A continuous improvement methodology is discussed to ensure training effectiveness.
Industrial and Commercial Training – Emerald Publishing
Published: Jun 13, 2008
Keywords: Training; Elderly people; Voluntary organizations; Continuous improvement; Israel
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