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Training unlocks management potential at Paddock … and opens the door to an organizational culture of learning

Training unlocks management potential at Paddock … and opens the door to an organizational... Purpose – The article aims to describe an award‐winning management‐training program at UK lock‐maker Paddock Fabrications. Design/methodology/approach – The article explains the reasons for the program, the form it took and the results it has achieved. Findings – The program – delivered for a day a month over a period of a year – aimed to equip the managers with the skills to handle staff and departmental issues. Practical implications – The article includes, among the benefits of the training, more effective problem‐solving, greater empowerment, better people skills, more open communication and improved customer satisfaction. It highlights how the training has unlocked the potential of managers and opened the door to an organizational culture of learning. Originality/value – The article reveals how the training helped the company to move away from a blame culture to a more open one where people can learn from mistakes and explore ways to improve. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Human Resource Management International Digest Emerald Publishing

Training unlocks management potential at Paddock … and opens the door to an organizational culture of learning

Human Resource Management International Digest , Volume 19 (7): 3 – Oct 18, 2011

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0967-0734
DOI
10.1108/09670731111175542
Publisher site
See Article on Publisher Site

Abstract

Purpose – The article aims to describe an award‐winning management‐training program at UK lock‐maker Paddock Fabrications. Design/methodology/approach – The article explains the reasons for the program, the form it took and the results it has achieved. Findings – The program – delivered for a day a month over a period of a year – aimed to equip the managers with the skills to handle staff and departmental issues. Practical implications – The article includes, among the benefits of the training, more effective problem‐solving, greater empowerment, better people skills, more open communication and improved customer satisfaction. It highlights how the training has unlocked the potential of managers and opened the door to an organizational culture of learning. Originality/value – The article reveals how the training helped the company to move away from a blame culture to a more open one where people can learn from mistakes and explore ways to improve.

Journal

Human Resource Management International DigestEmerald Publishing

Published: Oct 18, 2011

Keywords: Management development; Manufacturing; Awards

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