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Training team leaders

Training team leaders Outlines the policies of the AA in its training for customer care skills, team leadership abilities and teambuilding initiatives. Provides a guide to the implementation of the programme and gives examples of the views of team leaders as to how well the programme was working. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Training team leaders

Managing Service Quality , Volume 2 (5): 4 – May 1, 1992

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029461
Publisher site
See Article on Publisher Site

Abstract

Outlines the policies of the AA in its training for customer care skills, team leadership abilities and teambuilding initiatives. Provides a guide to the implementation of the programme and gives examples of the views of team leaders as to how well the programme was working.

Journal

Managing Service QualityEmerald Publishing

Published: May 1, 1992

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