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Training People to Deliver Service Excellence in British Airways

Training People to Deliver Service Excellence in British Airways This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604529410065207. When citing the article, please cite: Mike Street, (1994), ―Training People to Deliver Service Excellence in British Airways‖, Managing Service Quality: An International Journal, Vol. 4 Iss: 4, pp. 13 - 16. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Training People to Deliver Service Excellence in British Airways

Mike Street
Training for Quality , Volume 2 (3): 4 – Dec 1, 1994
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Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/EUM0000000003961
Publisher site
See Article on Publisher Site

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604529410065207. When citing the article, please cite: Mike Street, (1994), ―Training People to Deliver Service Excellence in British Airways‖, Managing Service Quality: An International Journal, Vol. 4 Iss: 4, pp. 13 - 16.

Journal

Training for Quality – Emerald Publishing

Published: Dec 1, 1994

Keywords: Airlines; British Airways; Customer service; Quality; Service quality; Training

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