This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604529410065207. When citing the article, please cite: Mike Street, (1994), ―Training People to Deliver Service Excellence in British Airways‖, Managing Service Quality: An International Journal, Vol. 4 Iss: 4, pp. 13 - 16.
Training for Quality – Emerald Publishing
Published: Dec 1, 1994
Keywords: Airlines; British Airways; Customer service; Quality; Service quality; Training