Training brings triple gains at Guinness Northern Counties Housing association begins to build a coaching culture

Training brings triple gains at Guinness Northern Counties Housing association begins to build a... Purpose – This paper aims to describe award‐winning training initiatives at three housing associations – Guinness Northern Counties, Shepherds Bush Housing Group (SBHG) and Circle Anglia. Design/methodology/approach – The paper explains the reasons for the training initiatives, the forms they took and the results they have achieved. Findings – The paper provides details of a leadership course designed to equip managers with skills needed to lead their teams through challenging times at Guinness Northern Counties; a customer‐service course for all employees and managers at Shepherds Bush Housing Group; and training to help middle managers at Circle Anglia to manage their teams more effectively and to open up lines of communication in the organization. Practical implications – The paper details such benefits from the training as lower sickness absence, fewer grievances, better teamwork, improved communications and reduced costs. Social implications – The paper explains how tenants and whole communities have benefited from some of the training initiatives. Originality/value – The paper highlights some of the benefits that training initiatives can bring. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Human Resource Management International Digest Emerald Publishing

Training brings triple gains at Guinness Northern Counties Housing association begins to build a coaching culture

Human Resource Management International Digest, Volume 19 (6): 4 – Aug 30, 2011

Loading next page...
 
/lp/emerald-publishing/training-brings-triple-gains-at-guinness-northern-counties-housing-vSVlW5ICui
Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0967-0734
DOI
10.1108/09670731111163509
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to describe award‐winning training initiatives at three housing associations – Guinness Northern Counties, Shepherds Bush Housing Group (SBHG) and Circle Anglia. Design/methodology/approach – The paper explains the reasons for the training initiatives, the forms they took and the results they have achieved. Findings – The paper provides details of a leadership course designed to equip managers with skills needed to lead their teams through challenging times at Guinness Northern Counties; a customer‐service course for all employees and managers at Shepherds Bush Housing Group; and training to help middle managers at Circle Anglia to manage their teams more effectively and to open up lines of communication in the organization. Practical implications – The paper details such benefits from the training as lower sickness absence, fewer grievances, better teamwork, improved communications and reduced costs. Social implications – The paper explains how tenants and whole communities have benefited from some of the training initiatives. Originality/value – The paper highlights some of the benefits that training initiatives can bring.

Journal

Human Resource Management International DigestEmerald Publishing

Published: Aug 30, 2011

Keywords: Housing associations; Training; Employee development; Awards

There are no references for this article.

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off