Purpose – This paper aims to describe award‐winning training initiatives at three housing associations – Guinness Northern Counties, Shepherds Bush Housing Group (SBHG) and Circle Anglia. Design/methodology/approach – The paper explains the reasons for the training initiatives, the forms they took and the results they have achieved. Findings – The paper provides details of a leadership course designed to equip managers with skills needed to lead their teams through challenging times at Guinness Northern Counties; a customer‐service course for all employees and managers at Shepherds Bush Housing Group; and training to help middle managers at Circle Anglia to manage their teams more effectively and to open up lines of communication in the organization. Practical implications – The paper details such benefits from the training as lower sickness absence, fewer grievances, better teamwork, improved communications and reduced costs. Social implications – The paper explains how tenants and whole communities have benefited from some of the training initiatives. Originality/value – The paper highlights some of the benefits that training initiatives can bring.
Human Resource Management International Digest – Emerald Publishing
Published: Aug 30, 2011
Keywords: Housing associations; Training; Employee development; Awards
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