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TQM Stress MIS

TQM Stress MIS As an operating philosophy, TQM has crossed departmental and disciplinary boundaries as a way to increase productivity and improve quality. Information Systems Managers, particularly those supporting legacy systems,face substantial challenges in an organization implementing TQM. A principle philosophy of TQM is that of continuous improvement resulting in a continuous stream of change requests for the IS department. IS managers must understand this as a source of the increase in change requests and seek ways to successfully manage them. In the short run, one method is active participation on the quality teams suggesting such changes. The long run, however, requires a proactive stance by the IS department that includes implementation of the TQM philosophy throughout its own ranks. Otherwise, the IS department will continue to be stressed by an avalanche of change requests and viewed as a roadblock to successful TQM implementation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png American Journal of Business Emerald Publishing

TQM Stress MIS

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Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
1935-5181
DOI
10.1108/19355181199800006
Publisher site
See Article on Publisher Site

Abstract

As an operating philosophy, TQM has crossed departmental and disciplinary boundaries as a way to increase productivity and improve quality. Information Systems Managers, particularly those supporting legacy systems,face substantial challenges in an organization implementing TQM. A principle philosophy of TQM is that of continuous improvement resulting in a continuous stream of change requests for the IS department. IS managers must understand this as a source of the increase in change requests and seek ways to successfully manage them. In the short run, one method is active participation on the quality teams suggesting such changes. The long run, however, requires a proactive stance by the IS department that includes implementation of the TQM philosophy throughout its own ranks. Otherwise, the IS department will continue to be stressed by an avalanche of change requests and viewed as a roadblock to successful TQM implementation.

Journal

American Journal of Business – Emerald Publishing

Published: Jan 1, 1998

Keywords: TQM; Total quality management; Information systems; Business operations

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