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E. Fisher
Total quality: hit or myth?
F. Warihay
Total quality in service organizations
P. Nesbit
Common barriers to successful TQM implementation
Filomena Warihay (1993)
What Works, What Doesn't and How to Avoid What Doesn't: Total Quality in Service OrganizationsJournal for Quality and Participation, 16
M.A. Brown
Why does TQ fail in two out of three tries?
Japan Management Association
Canon Production System
J. McDonald (1992)
Reasons for failureThe Tqm Magazine, 4
G. Shostack (1996)
Designing Services That Deliver
A. Katz
Eight TQM pitfalls
L. Randall
Customer service problems: their detection and prevention
Having failed with one TQ initiative, a container manufacturer realized that, to remain competitive, the implementation of quality improvements was essential. This programme was undertaken through the Teaching Company Scheme. The results of this waste reduction programme show the importance of communication, adequate finance, measurement, blueprinting and systems.
The TQM Magazine – Emerald Publishing
Published: Aug 1, 1995
Keywords: Credit control; Funding; Management; Manufacturing industry; TQM
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