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TQM in Tertiary Education

TQM in Tertiary Education Total Quality Management TQM has achieved some success as a philosophy of management in manufacturing industry. The differences between the manufacturing situation and that of tertiary education are examined to identify the similarities and differences and highlight the likely difficulties in implementing TQM in tertiary education. It is concluded that, while there are substantial differences from a manufacturing situation, where TQM has achieved its most conspicuous successes, the differences work as much in favour of the success of TQM as against it. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

TQM in Tertiary Education

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References (4)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0265-671X
DOI
10.1108/eb002922
Publisher site
See Article on Publisher Site

Abstract

Total Quality Management TQM has achieved some success as a philosophy of management in manufacturing industry. The differences between the manufacturing situation and that of tertiary education are examined to identify the similarities and differences and highlight the likely difficulties in implementing TQM in tertiary education. It is concluded that, while there are substantial differences from a manufacturing situation, where TQM has achieved its most conspicuous successes, the differences work as much in favour of the success of TQM as against it.

Journal

International Journal of Quality & Reliability Management – Emerald Publishing

Published: May 1, 1991

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