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TQM in research

TQM in research Considers the special challenges when applying total quality management to a research environment. Describes a threedimensional quality model and a strategic planning model used to develop research strategies aligned with business needs. Gives examples of successful practice and techniques. Concludes, by considering the lessons learned during the development of the quality process. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/EUM0000000003123
Publisher site
See Article on Publisher Site

Abstract

Considers the special challenges when applying total quality management to a research environment. Describes a threedimensional quality model and a strategic planning model used to develop research strategies aligned with business needs. Gives examples of successful practice and techniques. Concludes, by considering the lessons learned during the development of the quality process.

Journal

Managing Service QualityEmerald Publishing

Published: Jan 1, 1991

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