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TQM goes to school

TQM goes to school Discusses how TQM has been included in the new Business Studies syllabus at Bradford Grammar School, and the benefits for both teachers and students. Outlines the components of the London Board ALevel as opposed to the other two available courses. Details the procedure adopted to use TQM as well as teach it, recognizing that the TQM culture would clash with the prevailing culture of English schools, continuing by describing the culture clash. Examines the practical problems encountered, highlighting student expectations, communication skills sponsor firms, assessment of coursework and preparing for exams. Reviews exam results and the students view of the course as the two measures of the success of the course. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029155
Publisher site
See Article on Publisher Site

Abstract

Discusses how TQM has been included in the new Business Studies syllabus at Bradford Grammar School, and the benefits for both teachers and students. Outlines the components of the London Board ALevel as opposed to the other two available courses. Details the procedure adopted to use TQM as well as teach it, recognizing that the TQM culture would clash with the prevailing culture of English schools, continuing by describing the culture clash. Examines the practical problems encountered, highlighting student expectations, communication skills sponsor firms, assessment of coursework and preparing for exams. Reviews exam results and the students view of the course as the two measures of the success of the course.

Journal

Managing Service QualityEmerald Publishing

Published: Feb 1, 1992

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