Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

TQM and Services Implementing Change in the NHS

TQM and Services Implementing Change in the NHS Examines the developing importance of the quality issue in theservice sector and highlights common barriers to the successfulimplementation of total quality management principles TQM. Suchinformation provides managers in complex service organizations such asthe National Health Service NHS with valuable lessons for improvingquality standards. Illustrates how TQM principles could and in a fewcases are already being applied to the NHS in the light of the 1989Government proposals for reform. Such efforts are in the early stages ofdevelopment and therefore guidelines are proposed to assist managementin sensitive areas for implementing change. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

Loading next page...
 
/lp/emerald-publishing/tqm-and-services-implementing-change-in-the-nhs-PC6CEk2nNr

References (4)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0959-6119
DOI
10.1108/09596119210010420
Publisher site
See Article on Publisher Site

Abstract

Examines the developing importance of the quality issue in theservice sector and highlights common barriers to the successfulimplementation of total quality management principles TQM. Suchinformation provides managers in complex service organizations such asthe National Health Service NHS with valuable lessons for improvingquality standards. Illustrates how TQM principles could and in a fewcases are already being applied to the NHS in the light of the 1989Government proposals for reform. Such efforts are in the early stages ofdevelopment and therefore guidelines are proposed to assist managementin sensitive areas for implementing change.

Journal

International Journal of Contemporary Hospitality ManagementEmerald Publishing

Published: Feb 1, 1992

There are no references for this article.