TQM and Re‐engineering The Battle for the Organization of Tomorrow

TQM and Re‐engineering The Battle for the Organization of Tomorrow Looks at how some organizations are turning away from total quality management (TQM) and looking in another direction to solve their problems. The new concept is “re‐engineering”. It offers breakthrough solutions for what seem to be intractable problems. Discusses why TQM is now coming under criticism and presents the case for re‐engineering (a radical way to rethink the way in which organizations work). Describes Hammer and Champy’s nine fundamentals to re‐engineering and shows that many of the concepts/techniques are not new but are appropriate in their timing. Evaluates the role of TQM versus re‐engineering and concludes that re‐engineering neither replaces nor is a substitute for TQM; in fact they both add value and are complementary. Corporate warriors will need to know how to use both. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

TQM and Re‐engineering The Battle for the Organization of Tomorrow

The TQM Magazine, Volume 6 (2): 7 – Apr 1, 1994

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Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544789410053957
Publisher site
See Article on Publisher Site

Abstract

Looks at how some organizations are turning away from total quality management (TQM) and looking in another direction to solve their problems. The new concept is “re‐engineering”. It offers breakthrough solutions for what seem to be intractable problems. Discusses why TQM is now coming under criticism and presents the case for re‐engineering (a radical way to rethink the way in which organizations work). Describes Hammer and Champy’s nine fundamentals to re‐engineering and shows that many of the concepts/techniques are not new but are appropriate in their timing. Evaluates the role of TQM versus re‐engineering and concludes that re‐engineering neither replaces nor is a substitute for TQM; in fact they both add value and are complementary. Corporate warriors will need to know how to use both.

Journal

The TQM MagazineEmerald Publishing

Published: Apr 1, 1994

Keywords: Effectiveness; Efficiency; Organizational change; Organizational learning; Business process re‐engineering; TQM

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