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Towards an integrated national quality award in Kenya

Towards an integrated national quality award in Kenya Purpose – This paper aims to detail quality award initiatives in Kenya and to propose an integrated national quality award. Design/methodology/approach – This paper discusses sectoral quality initiatives and award schemes operational in Kenya. The KQA and COYA schemes' objectives, procedures, examination criteria, principles and frameworks are discussed and lists of respective award recipients presented. A national quality award scheme integrating these initiatives and awards modelled on the Brazilian national quality award is then proposed for adoption. Findings – While the quality revolution is increasingly being felt in several sectors of the Kenyan economy, courtesy of several sectoral quality initiatives and award schemes, nonetheless, these seem inadequate and cannot keep pace with global competition; hence the need for a national quality award with an expanded mandate, thrust and appeal beyond the narrow sectoral confines. Originality/value – The paper brings to the attention of practitioners the need for integration of quality initiatives and awards into a national quality award. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Journal Emerald Publishing

Towards an integrated national quality award in Kenya

The TQM Journal , Volume 20 (3): 16 – Apr 25, 2008

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References (10)

Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
1754-2731
DOI
10.1108/17542730810867263
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to detail quality award initiatives in Kenya and to propose an integrated national quality award. Design/methodology/approach – This paper discusses sectoral quality initiatives and award schemes operational in Kenya. The KQA and COYA schemes' objectives, procedures, examination criteria, principles and frameworks are discussed and lists of respective award recipients presented. A national quality award scheme integrating these initiatives and awards modelled on the Brazilian national quality award is then proposed for adoption. Findings – While the quality revolution is increasingly being felt in several sectors of the Kenyan economy, courtesy of several sectoral quality initiatives and award schemes, nonetheless, these seem inadequate and cannot keep pace with global competition; hence the need for a national quality award with an expanded mandate, thrust and appeal beyond the narrow sectoral confines. Originality/value – The paper brings to the attention of practitioners the need for integration of quality initiatives and awards into a national quality award.

Journal

The TQM JournalEmerald Publishing

Published: Apr 25, 2008

Keywords: Quality awards; Total quality management; Business excellence; Kenya

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