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Towards a consensus knowledge management success definition

Towards a consensus knowledge management success definition Purpose – The purpose of this paper is to propose a definition of KMS success. Design/methodology/approach – The paper uses a consensus‐building approach to derive the definition. An expert panel was used to generate a list of possible KM success definitions. A survey was used to identify a likely definition from this list. A second survey was used to further refine the proposed KM success definition. Finally, analysis of the survey comments was used to finalize the proposed definition. Findings – KM success is a multidimensional concept. It is defined by capturing the right knowledge, getting the right knowledge to the right user, and using this knowledge to improve organizational and/or individual performance. KM success is measured by means of the dimensions: impact on business processes, impact on strategy, leadership, and knowledge content. Research limitations/implications – An additional survey should be performed that tests the constructs of the proposed KM success definition. Additionally, future research should focus on identifying a set of measures that can be used to measure KM success and determining whether KM and KM System (KMS), success are the same or different constructs. Practical implications – The proposed definition of KM success provides practitioners with four dimensions that can be used to construct organization‐specific measures for indicating when their KM initiative is successful. Originality/value – This is important, as the literature, while providing much support for identifying KM critical success factors, does not provide a definition of when KM can be considered successful. Knowing when a KM initiative is successful is important for organizations and practitioners. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png VINE Emerald Publishing

Towards a consensus knowledge management success definition

VINE , Volume 39 (2): 15 – Jun 19, 2009

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Publisher
Emerald Publishing
Copyright
Copyright © 2009 Emerald Group Publishing Limited. All rights reserved.
ISSN
0305-5728
DOI
10.1108/03055720910988878
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to propose a definition of KMS success. Design/methodology/approach – The paper uses a consensus‐building approach to derive the definition. An expert panel was used to generate a list of possible KM success definitions. A survey was used to identify a likely definition from this list. A second survey was used to further refine the proposed KM success definition. Finally, analysis of the survey comments was used to finalize the proposed definition. Findings – KM success is a multidimensional concept. It is defined by capturing the right knowledge, getting the right knowledge to the right user, and using this knowledge to improve organizational and/or individual performance. KM success is measured by means of the dimensions: impact on business processes, impact on strategy, leadership, and knowledge content. Research limitations/implications – An additional survey should be performed that tests the constructs of the proposed KM success definition. Additionally, future research should focus on identifying a set of measures that can be used to measure KM success and determining whether KM and KM System (KMS), success are the same or different constructs. Practical implications – The proposed definition of KM success provides practitioners with four dimensions that can be used to construct organization‐specific measures for indicating when their KM initiative is successful. Originality/value – This is important, as the literature, while providing much support for identifying KM critical success factors, does not provide a definition of when KM can be considered successful. Knowing when a KM initiative is successful is important for organizations and practitioners.

Journal

VINEEmerald Publishing

Published: Jun 19, 2009

Keywords: Knowledge management; Knowledge management systems; Generation and dissemination of information; Critical success factors

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