Touch‐screen versus paper‐and‐pen questionnaires Effects on patients' evaluations of quality of care

Touch‐screen versus paper‐and‐pen questionnaires Effects on patients' evaluations of... Purpose – The aim of the paper is to compare the computer administration method (touch‐screen) with the original paper‐and‐pen approach when measuring patients' perceptions of care quality. Design/methodology/approach – The study group consisted of 199 patients who responded to touch‐screen and 219 who responded to paper‐and‐pen questionnaires, receiving care between January and March 2003 at two out‐patient clinics in one county in Sweden. The response rate was 75 per cent. A modified version of the quality from the patient's perspective questionnaire was used. Findings – Two main findings emerged: first, both methods yielded almost identical results in quality of care ratings, and second, the touch‐screen method was perceived to be easier to use and to take less time to complete. Originality/value – The paper shows that both methods are acceptable, but the touch‐screen method appears to be preferred by patients. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Health Care Quality Assurance Emerald Publishing

Touch‐screen versus paper‐and‐pen questionnaires Effects on patients' evaluations of quality of care

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Publisher
Emerald Publishing
Copyright
Copyright © 2006 Emerald Group Publishing Limited. All rights reserved.
ISSN
0952-6862
DOI
10.1108/09526860610671382
Publisher site
See Article on Publisher Site

Abstract

Purpose – The aim of the paper is to compare the computer administration method (touch‐screen) with the original paper‐and‐pen approach when measuring patients' perceptions of care quality. Design/methodology/approach – The study group consisted of 199 patients who responded to touch‐screen and 219 who responded to paper‐and‐pen questionnaires, receiving care between January and March 2003 at two out‐patient clinics in one county in Sweden. The response rate was 75 per cent. A modified version of the quality from the patient's perspective questionnaire was used. Findings – Two main findings emerged: first, both methods yielded almost identical results in quality of care ratings, and second, the touch‐screen method was perceived to be easier to use and to take less time to complete. Originality/value – The paper shows that both methods are acceptable, but the touch‐screen method appears to be preferred by patients.

Journal

International Journal of Health Care Quality AssuranceEmerald Publishing

Published: Jun 1, 2006

Keywords: Data collection; Patient care; Customer satisfaction; Questionnaires; Sweden

References

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