Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Total quality through empowered training

Total quality through empowered training Considers the relationships between ISO 9000, TQM and business performance. Argues that the correlation between ISO 9000 and success is still weak, and that many organizations still have difficulty reconciling the apparent conflict between the “compliance” philosophy of ISO 9000, and the strong innovative demands of TQM. Suggests a way of reconciling these apparent conflicts, which entails the use of a third package of management tools, introduced through a programme of empowered training, to provide performance‐driven quality. This additional package harnesses the output of TQ initiatives to the continuous improvement of delivered quality of goods and services, and to the development of new customer‐pleasing products ‐ the elements that are missing from ISO 9000. Provides a specific example of the ISO 9000/TQM conflicts, and of successful use of a particular third package ‐ all within the same company. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Total quality through empowered training

John V. Chelsom
Training for Quality , Volume 5 (4): 7 – Dec 1, 1997
Download PDF
7 pages

Loading next page...
 
/lp/emerald-publishing/total-quality-through-empowered-training-fyG0xGFwUB
Publisher
Emerald Publishing
Copyright
Copyright © 1997 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/09684879710188130
Publisher site
See Article on Publisher Site

Abstract

Considers the relationships between ISO 9000, TQM and business performance. Argues that the correlation between ISO 9000 and success is still weak, and that many organizations still have difficulty reconciling the apparent conflict between the “compliance” philosophy of ISO 9000, and the strong innovative demands of TQM. Suggests a way of reconciling these apparent conflicts, which entails the use of a third package of management tools, introduced through a programme of empowered training, to provide performance‐driven quality. This additional package harnesses the output of TQ initiatives to the continuous improvement of delivered quality of goods and services, and to the development of new customer‐pleasing products ‐ the elements that are missing from ISO 9000. Provides a specific example of the ISO 9000/TQM conflicts, and of successful use of a particular third package ‐ all within the same company.

Journal

Training for Quality – Emerald Publishing

Published: Dec 1, 1997

Keywords: Organizational performance; Empowerment; ISO 9000; Operating systems; TQM; Training

References

  • Integrated Quality Management
    Chelsom, J.V.; Clewer, G.
  • Is ISO 9000 Sufficient for a System?
    Chelsom, J.V.; Reavill, L.P.
  • Upsizing the Organization by Attractive Quality Creation
    Kano, N.
  • Integration of Continuous Improvement
    Kruger, M.R.
  • How Good Is Your ISO 9000 System?
    Lawson, D.
  • 1996 Employee Attitude Survey
    Stone, C.