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/lp/emerald-publishing/total-quality-management-the-key-role-of-leadership-strategies-slL3UC04TS
References (1)
- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 0143-7739
- DOI
- 10.1108/01437739210013388
- Publisher site
- See Article on Publisher Site
Abstract
Defines a leader in total quality management as a person whoinspires, by appropriate means, sufficient competence to influence agroup of individuals to become willing followers in the achievement oforganizational goals. Reports research identifying the keys ofsuccessful leadership in quality management 1 attention throughvision, 2 meaning through communication, 3 trust throughpositioning, and 4 confidence through respect. Describescharacteristics of leaders in quality management they have an agendaand an unparalleled concern with outcomes a mastery of communicationthey are predictable and make their positions known they necessarilyhave a positive selfregard, and a commitment to bring out the best inothers.
Journal
Leadership & Organization Development Journal – Emerald Publishing
Published: Apr 1, 1992